DEX Portal File Processing returns the following error: Error Topic cannot be sent for this activity. Cause A session has been created under a funding source which does not require a topic selection (e.g. NDIS Appeals) Any session using this funding source must NOT have a topic selected. Action Find…
DEX Portal File Processing returns the following error: Error Topic is a required field. Please provide an answer. Cause A session has been created under a funding source which requires a topic (e.g. NDAP) Any session using this funding source must have a topic selected. Action Find the Session IDs…
The Active Placements Report provides a list of all placements active within the selected reporting period. Placements are sorted by Placement Type and Carer Household. Instructions Step 1. Select Reports from the top menu Step 2. From the Report drop-down menu, select Out of Home Care – Active Placement List Step 3. Populate the Report input parameter…
The Notifications Report provides a list of all notifications scheduled to run within the selected reporting period. Notifications are grouped by module and contain links to the notifying record. Instructions Step 1. Select Reports from the top menu Step 2. From the Report drop-down menu, select Notifications Report Step 3. Populate the Report input parameter fields (Start…
Family Support session activities are raised against a Family Support Case until the case is closed. Family Support functionality provides holistic case management for children, adults and household members by linking their client records, individual details and session notes within a single case. There are two methods for recording attendance…
The CDS Database system allows multiple date formats. Each user of your system can select the date that works for them. If the dates in your system look incorrect, you may need to change your selected date format. Instructions Step 1. Log in with your current password Step…
DEX Portal File Processing returns the following error: Error Field value is outside the acceptable range (0-999). Check unidentified attendance values on related sessions. Cause The TOTAL UNIDENTIFIED CLIENTS for a single case is calculated based on the sum of unidentified clients in all sessions related to that case. For…
CHSP Services are recorded against CHSP Cases. Clients may make a contribution towards the cost of these services. In these cases, you may need to create an invoice for the client. The CHSP module allows managing of services to assist frail older people aged 65 years and over (50 years…
CHSP services are raised against a CHSP Case until the case is closed. A CHSP Service can be created as ‘Planned’ – future service, or ‘Delivered’ – past service. The CHSP module allows managing of services to assist frail older people aged 65 years and over (50 years and over…
DEX Portal File Processing returns the following error: Error Session date dd/mm/yyyy cannot be after the Case end date dd/mm/yyyy. Cause A session has been created after the closed date of a case. Sessions can only be recorded between the start date and closed date of a case. Once a…