I’ve forgotten my password, what do I do?

If you have forgotten your password, you can reset it yourself.

Follow these steps:

Step 1. Navigate to the login page of your CRM Database.

Forgot Password link

Tip - if you do not know the URL of your database, 
contact your database administrator


Step 2. Click the Forgot Password link

Forgot Password fields


Step 3. Enter your username and email address in the displayed fields

Username and email address

Tip: if you are unsure of your username, 
contact your database administrator


Step 4. Click Submit

Request submitted


Step 5.  Check your email – you should receive an email with a password reset link within 15 minutes. Remember to check your junk mail and spam folders.

Account reset email



Step 6. Click the link in the email received from CDS. You will be taken to a password reset page.

Password Reset page

Step 7. Enter your username and a new password.

New password

Step 8. Click Login

You will be logged into the database successfully.


Further Instructions

If you have issues with resetting the password, or do not receive the email, contact your database administrator. They can reset your password for you.

If they are unavailable, or unable to assist, please contact Support.


Updated on June 28, 2018

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