How do I ask for help?

There are a number of ways to find help, support or assistance with the database.

The first option is to search in this Knowledge base. For instructions on using the Knowledge base, refer to this article.

The next stop is to talk to your internal Systems Manager. They may be able to provide assistance, or lodge a service request on your behalf.

If the systems manager is not available, you can lodge a ticket by emailing Remember to include as much information about your query as possible.

In particular, the following information is very helpful:

  • The module, record or report you are having issues with
    • Remember, you should not send identifying client information via email. You can use ID of the client/case/session, or copy the URL of the page you are on.
  • Any screen shots demonstrating the issue

Updated on August 6, 2021

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