Frequently Asked Questions

Why can’t I login?

There may be a number of reasons if you are having problems logging into your CRM system. Here are some...

Why can’t I see this module?

Community Data Solutions has worked with your organisation to set up several categories of user permissions. Depending on which roles...

Why can’t I delete this record?

Community Data Solutions has worked with your organisation to set up several categories of user permissions. Depending on which roles...

Why can’t I see the full list?

Community Data Solutions has worked with your organisation to tailor your database to your needs.  Each CRM database is different,...

How do I change my password?

We recommend changing your password after your first login, and then as required.   To change your password, first, log...

Which internet browsers can I use?

Community Data Solutions updated its encryption technology in late 2017. These changes were in relation to the security framework that...
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