DEX Error – Address details are invalid

DEX Portal File Processing returns the following error:


Address details are invalid. Please ensure the address details are correct


DEX uses a specific address database for suburbs.

If the entered suburb does not exactly match the DEX Database this error will be returned.


Review the error file and check the suggested suburb.

Update the Client record to match the suggested suburb.

Save the Client record.

If the suggested suburb does not exist in your database, please contact CDS Support for assistance.

Next Steps

Updated on February 12, 2020

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