DEX Error – Client ID or Case ID not found

DEX Portal File Processing returns the following error:

Error

ClientId xxxxxx not found

OR

CaseId xxxxxx not found

Cause

These errors are created when the parent entity for a record errors.

i.e. if there is an issue with the Client record at the beginning of the file, any records that reference that Client will error.

Action

Resolve the parent error.

Once the parent error is resolved, this error will disappear.

Next Steps

• Generate a new DEX Activity Report
• Upload to the DEX Portal