DEX Error – Client ID or Case ID not found

DEX Portal File Processing returns the following error:


ClientId xxxxxx not found


CaseId xxxxxx not found


These errors are created when the parent entity for a record errors.

i.e. if there is an issue with the Client record at the beginning of the file, any records that reference that Client will error.


Resolve the parent error.

Once the parent error is resolved, this error will disappear.

Next Steps

Updated on February 12, 2020

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