DEX Error – Income Frequency and Approximate Gross Income

DEX Portal File Processing returns the following error:


Income frequency is a required field when the Approximate gross income field has been answered.


Approximate gross income is a required field when the income frequency field has been answered.


The Client record contains either Income Frequency or Approximate Gross income values, but not both.

If one of these values is entered, the other one must also be entered.


Open the Client record in your database.

Enter the missing value.

Save the Client record.

Next Steps

Updated on February 12, 2020

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