DEX Portal File Processing returns the following error:
Error
Income frequency is a required field when the Approximate gross income field has been answered.
OR
Approximate gross income is a required field when the income frequency field has been answered.
Cause
The Client record contains either Income Frequency or Approximate Gross income values, but not both.
If one of these values is entered, the other one must also be entered.
Action
Open the Client record in your database.
Enter the missing value.
Save the Client record.
Next Steps
- Generate a new DEX Activity Report
- Upload to the DEX Portal