DEX Portal File Processing returns the following error:
Error
Session date dd/mm/yyyy cannot be after the Case end date dd/mm/yyyy.
Cause
A session has been created after the closed date of a case.
Sessions can only be recorded between the start date and closed date of a case.
Once a case has been closed, if new sessions are required, a new case must be created.
Action
Find the Case IDs from the error file.
Review the case and session dates.
If the session or closure date is incorrect, update the dates to ensure the session is prior to the closure date.
If the case has been closed correctly and the attendee has returned to the service, a new case should be opened for the client and all sessions created within the new case. Any sessions created against the old case should be deleted (ensuring any information is captured prior to deletion).
If many sessions have been created after the closure date, please contact support for assistance with the migration of these cases.
Next Steps
- Generate a new DEX Activity Report
- Upload to the DEX Portal