Emergency Relief

Emergency Relief functionality tracks all Emergency Relief assistance provided to clients. This module has the capability to record a wide range of emergency assistance types, can manage a wide range of additional data, and record the frequency of individual client services.

The CRM database Emergency Relief functionality is tailored to each organisation.  Although each installation may differ slightly, the following information will generally be included:

  • Client – the client the case relates to
  • Emergency Relief – recorded details for each Emergency Relief session
  • Assistance Provided – recorded details of all assistance provided to a client within a session, this may include material goods, vouchers, or other items
  • Documents – any documents related to the session
  • Outgoing Referrals – any referrals made to external agencies related to the session


Emergency Relief Diagram


The Emergency Relief process follows:

  • Record/Find Client Information
    • Search for an existing client or create a new client record
  • Record Emergency Relief Information
    • An Emergency Relief session is created for the Client, capturing current client details such as income and centrelink details
  • Record Assistance Provided
    • Specific assistance provided to the client is recorded, documents and referrals may be created


Further Information

For further information, refer to the following articles:

Updated on May 8, 2018

Related Articles