The Community Data Solutions team worked with various members of your organisation to scope, design and deliver your CRM system.
If you are having trouble using the system, we recommend you first speak to your colleagues and managers to resolve your issues. If you are unable to resolve the problem, please see below for support options.
Support
Support Ticket System
Two people within your organisation have been nominated to be the official contacts between your organisation and Community Data Solutions for all matters relating to the database.
If you need to contact the Community Data Solutions team with questions regarding your database, please speak to your organisation’s representatives, and have them email us on support@communityds.com.au.
Where possible, please try and incorporate as much detail about your problem into your support requests.
The following information/items are particularly useful:
1. The name of the particular module / report / client record you are using.
2. Screenshots illustrating the issue.
To take screenshots using Windows computers: Press the “Print Screen” button on your keyboard, and then paste into your support request. Note: this will put a copy of the screen into your clipboard, there is no file or message generated.
To take screenshots using Mac computers: Hold down the COMMAND, SHIFT and 3 keys simultaneously. Locate the file and attach it to your support request. Note: the file name will look like “Screen shot 2013-11-27 at 08.45.00 AM.png”.
3 How soon you would like to have the problem resolved.
We aim to provide a response to all support tickets within 24 hours, and to provide a resolution to all issues as quickly as possible. We appreciate your patience during busy periods.
Phone (Urgent)
The Community Data Solutions team understands that there are moments where immediate assistance is required. Should that occur, please contact one of our team members on 1800 503 981, who will work with you to resolve your issue.