We have a security setting that will automatically log you out after 4 hours of inactivity, requiring you to login again to access the system.
Inactivity means that you have not made a request of the system and as such, no requests has been sent to the server.
Examples of requests that are logged as activity are: Selecting Edit, Selecting Save & Navigating between client, case or session.
It is important to ensure that you proactively save records that you have placed in Edit, within this 4-hour window to ensure the automatic log out does not impact your work.
We have provided some examples and outcomes below:
| Is a logged activity | Is not a logged activity |
| User Edits Record by selecting record button | User Types into a field |
| User Saves Record by selecting record button | User clicks Save on session note (5 hours has passed since the last request so session has timed out, the login is reset and the session notes content will be lost) |
| User Navigates between Client Profile and Case | User spends 3 hours on something else with the session notes form still open (timeout does not reset) |
| User Navigates between Case and Session | User spends 2 hours typing session notes (timeout does not reset) |