• Why do the times look incorrect?

    The CDS Database system allows multiple time zones. Each user of your system can select the date that works for them. If the dates in your system look incorrect, you may need to change your selected date format. Instructions Step 1. Log in with your current password Step 2. Click My…

  • Remove a CHSP attendance record

    When creating a planned service, you may select an attendee expecting them to attend, discovering later that they cancel. As long as the service has not been reported to the Data Exchange, you can remove the attendance record from the service. In most instances a service would be recorded with…

  • Booking Finalisation Error Log

    Once the related shifts are completed and updated by the support worker – this may be through Deputy, Support Worker Portal or another process – the associated booking must be finalised. There are several reasons that may cause a booking to not be automatically finalised. The Booking Finalisation error log…

  • Client Timeline Report

    The Client timeline report has been created to provide an overview of all services provided to a client during their engagement with an agency. Instructions Step 1. Log into your CRM database (refer to Logging On for further information). Step 2. Search for the required Client. Step 3.  View the…

  • Edit a recurring booking

    Recurring bookings can be created using the Scheduling module. Recurring bookings are bookings that occur at the same time, on the same day each week, or fortnight. If the time of one or more planned activity/ies or service/s needs to change, you can edit the booking recurrence. Instructions Step 1….

  • DEX Error – The element Session has invalid child element TravelTime

    DEX Portal File Processing returns the following error: Error The element ‘Session’ has invalid child element ‘TravelTime’. Cause Incorrect format in the XML file This may be caused if there is an error in the information stored on a session. Action Forward the error file to support@communityds.com.au Next Steps Generate…

  • DEX Error – The element Assessments has invalid child element Assessment

    DEX Portal File Processing returns the following error: Error The element ‘Assessments’ has invalid child element ‘Assessment’ Cause Incorrect format in the XML file This may be caused if there is an error in the setup of an assessment. Action Forward the error file to support@communityds.com.au Next Steps Generate a…

  • Create a DEX Activity report – SCORE via Community CI

    Once the data for DEX Clients and activities has been recorded, the DEX Activity Report can be created.  DEX requires all data to be uploaded within a set timeframe at the end of each reporting period, but data can be uploaded at any time within the period, once prepared. Instructions…

  • CHSP Client Contribution (Invoices)

    CHSP Services are recorded against CHSP Cases.  Clients may make a contribution towards the cost of these services. The CHSP module allows managing of services to assist frail older people aged 65 years and over (50 years and over for Aboriginal and Torres Strait Islander people) and who have functional…