Submit Payment Request

Periodically, you will need to submit claims to the NDIA for reimbursement.

It is recommended to send claims through on a weekly basis.

Once a Claims Report has been created successfully in the database, it can be uploaded to the NDIS myplace Provider Portal.



Step 1. Generate the Claims Report following the instructions in the NDIS – Create Claim Report article.


Step 2.  Log into your myplace Provider Portal.

Login to myplace provider portal


Step 3. Select the Payment Request Tile

payment request tile


Step 4.  Select the Bulk Payment Request Upload button

bulk payment request


Step 5. Click Browse to select your Claim Report file

browse for required file


Step 6. Enter a File Reference e.g. 01/01/2018-07/01/2018


Step 7. Click Upload

Tip - it may take up to 24 hours for requests 
to be processed.


If your file fails upload validation, a message will be displayed and an error file will be created.

If this is the case, download and review the error file to determine the problem.

Example NDIS Error File

In this example, the date format has caused the issue.

For further information on date format issues, refer to the Why did my NDIS Payment file not upload to the portal? article


Step 8. Resolve any errors and re-upload, ensuring the file is renamed.


Next Steps

NDIS – Review Submitted Payment Requests


Further Instructions

For further information, refer to the following articles:


Updated on July 11, 2018

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