Cancel a planned Individual Activity (Cannot Deliver Service)- NDIS Plan

Once the Client’s Support Plan details have been completed, Support Activities can be planned.
For a number of reasons, a planned activity may need to be cancelled.

The following article demonstrates how to cancel an activity that cannot be delivered.




Step 1. Log into your CRM database (refer to Logging On for further information).


Step 2. Search for the required Client.

Tip - you may choose to find the Support Activity 
via the Client Record or from the Support Activity page.


Step 3. Select the Client’s NDIS Support Plan from the NDIS Support Plan Subpanel.


Step 4. Select the required activity from the NDIS Support Activities subpanel.

Activity List


The Support Activity Page is displayed

Activity Detail page


The status of the Support Activity is Planned


Step 5. Click Edit on the Activity record.


Step 6. Select  the Cancelled (Cannot Deliver Service) from the Activity Status drop-down

Cannot Deliver Service



Step 7. Click Save

The Activity is updated and the Activity Status is set to Cancelled.


The linked claim is displayed.

Claim Detail


As Cancelled (Cannot Deliver Service) was selected in the activity, the claim is updated as follows:

The Claim Type is Cancellation Charges.
The Cancellation Reason is No Show due to other reason.
The Claim Status is Void.


Step 8. Select the required Support Item.

Select Support Item



Step 9. Select the appropriate cancellation reason, if not already selected.

Cancellation Reason


The NDIA currently allow cancellation charges up to a maximum of 90% of the unit price of an item.
The unit price of the selected support item will automatically be changed to 90% of the standard price.

Tip: The total price will be calculated at Unit Price x Number of Units or 
Unit Price x Number of Hours where Unit Measure = Hour. 


Step 10. Click Save

The activity is cancelled and the linked claim is updated.

As the claim is set to void, it will not be picked up in the NDIA payment file.


Further Information

For further information, refer to the following articles:


Updated on September 12, 2018

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