Enquiries Statistics Report

The Enquiries Statistics Report provides a breakdown of enquiries by requested services, referred services, demographics and the main focus of enquiry.

Tip:
You will need to have the right permissions to have access to reports.
Managers are able to change user roles (permissions).

Instructions

Step 1. From the Activities Menu under Management Select Reports.

Step 2. From the Report drop-down menu, select Enquiries – Statistics

Enquiries Statistics report

Step 3. Populate the Report input parameter fields as required (Site, Start Date, End Date, Enquiry Service Provided)

If you do not select any parameters, all records will be returned

Step 4. Click Run Report

Once the report has completed processing, click the ‘Click Here to Download’  link

Tip:
To open on a new Tab on the Browser, Right Click on Link and select "Open link in New Tab".


The Report will display in your browser, or open with your PDF viewer, depending on your computer’s settings.

The Enquiries – Statistics report is displayed.

Example of a Report Below

The Report lists the following information:

  • Summary Table
    • Total enquiries within the date range
    • Total Contact hours of enquiries
    • Total Initial Contact time
    • Total follow up time Enquiries
    • Average Initial Contact time per enquiry
    • Average follow up Contact time per enquiry
  • Breakdown of Enquiries by Requested Services (one or more per enquiry)
    • Table and graph of count of enquiries
  • Breakdown of Enquiries by Services Provided (one or more services per enquiry)
    • Table and graph of count of enquiries
  • Breakdown of Enquiries by Referral Source
    • Table and graph of count of enquiries
  • Breakdown of Enquiries by Demographics
    • Table and graph of count of enquiries
  • Breakdown of Outgoing Referrals
    • Table and graph of count of enquiries
  • Breakdown of Enquiries by Incoming Referral
    • Table and graph of count of enquiries
  • Enquiries per Client
    • Table

Further information

For further information, refer to the following articles:

Updated on February 7, 2022

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