Add Regular Group Attendee

The NDIS supports group activities for multiple clients e.g. Yoga or group education sessions. To claim NDIS funding for a group session, attendees must be added to a group activity.


Step 1. Log into your CRM database (refer to Logging On for further information).

Step 2. Search for the required Group Support Plan

If the Group Support Plan you need does not exist in your database, continue with the creation of a Group Support Plan.

Step 3.  View the Group Support Plan record

Saved Group Support Plan

Step 4. Scroll to the NDIS Regular Attendees sub-panel.

NDIS Regular Attendee

Step 5. Click Create to add an attendee

The Regular Attendee creation subpanel is displayed

Regular Group Attendee

Step 6. Select the required Attendee type e.g. Client

Select the appropriate Referral Source if required, e.g. Community services agency

Regular Group Attendee record

Step 7. Click Select next to the Client field

The Client Search window is displayed

Client Search window

If the required attendee has been added to the database, their name may appear.

You may need to search for the required person, using the available search criteria and clicking Search.

If the required person is not in the database, refer to Creating the Client  for instructions.

Tip: To successfully claim the activity for a client, 
the client record must contain an NDIS number 
and the regular attendee record must contain 
a Service Booking and Support Item.

Step 8. Click the Client name to select the new client

The Client is selected and the Client field is populated

Regular Group Attendee

Step 9. Click Select to choose a Service Booking for the client

Support Plan Goals

Service Bookings for the client are listed

Step 10. Click on the Name of the required service booking

Selected goal

The selected service booking is returned to the record.

Step 11. Complete the Default Service Booking details

Click Select to choose an NDIS Support Item for the client

Support Plan Items

The available items for the selected service booking are listed.

Step 12. Click on the required item

Selected Support Item

The selected item is returned to the record, the price, units and measure details are populated.

Step 13. Click Save

Regular attendee

The new regular attendee is added to the list

The new attendee is now available to select for any session related to this Support Plan.

Step 14. Repeat steps 8-13 for all required attendees.

Group Support Plan Regular Attendees

Further Instructions

For further information, refer to the following articles:

Updated on February 18, 2020

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